tag:status.totango.com,2005:/historyTotango Status - Incident History2024-03-19T08:48:32ZTotangotag:status.totango.com,2005:Incident/202898072024-03-18T18:01:14Z2024-03-18T18:01:14ZIntegration jobs<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Update</strong> - Issues with Account Integrations are being monitored and a fix is in place. We are continuing to monitor for any delays in the user updates which are known to be impacting some customers.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Monitoring</strong> - The issue with the account integration job has been resolved.<br />A fix has been implemented for user integration jobs we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Identified</strong> - The issue with the account integration job has been resolved.<br />We are currently investigating an issue with user integration jobs.<br />We will provide additional information as soon as possible.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Update</strong> - We are currently investigating the issue.<br />The issue only occurs with the account integration job.<br />We will provide additional information as soon as possible.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue in the data pipelines, integration jobs appear to be stuck.<br />The issue only occurs with the account integration job.<br />We will provide additional information as soon as possible.</p>tag:status.totango.com,2005:Incident/201707262024-03-06T15:02:55Z2024-03-06T15:02:55ZLogin issues<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.totango.com,2005:Incident/193319392023-12-05T12:19:30Z2023-12-05T12:19:31ZOn the account profile page, the timeline is not loading<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.totango.com,2005:Incident/191786232023-11-20T14:30:11Z2023-11-20T20:58:38ZLogin issues with Microsoft<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of failed login attempts.</p>tag:status.totango.com,2005:Incident/191273142023-11-16T00:24:17Z2023-11-16T00:24:17ZDelayed SuccessPlays Task Creation<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Identified</strong> - Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. <br />We are working to fix the issue.</p>tag:status.totango.com,2005:Incident/180953422023-08-10T08:16:50Z2023-08-10T08:16:50ZDelay in campaign processing<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>08:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.totango.com,2005:Incident/180549602023-08-04T21:14:06Z2023-08-04T21:14:06ZSuccessplay and Task Degraded performance<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Identified</strong> - We have currently identified an issue with Successplays and Tasks which may be causing SP announcements to not be triggered.</p>tag:status.totango.com,2005:Incident/177439822023-07-04T10:14:01Z2023-07-04T10:14:01ZCampaigns and SuccessPlays Processing Delay<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience during this time.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Update</strong> - Campaigns and SuccessPlays have been re-enabled and we are monitoring the results. Thank you for your patience.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>Update</strong> - Campaigns and SuccessPlays have been re-enabled and we are monitoring the results. Thank you for your patience.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Monitoring</strong> - Campaigns and SuccessPlays have been re-enabled and we are monitoring the results. Thank you for your patience.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>Update</strong> - As part of the monitoring, we are deploying another fix which demands pausing the processing of Campaigns and SuccessPlays.<br />Thank you for your patience while we are looking into it.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Identified</strong> - We have currently identified issues with processing Campaigns and SuccessPlays.<br />Thank you for your patience while we are looking into it.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:54</var> UTC</small><br><strong>Identified</strong> - We have currently identified issues with processing Campaigns and SuccessPlays.<br />Thank you for your patience while we are looking into it.</p>tag:status.totango.com,2005:Incident/176460342023-06-22T05:33:32Z2023-06-22T05:33:32ZDegraded system Performance<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>05:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.totango.com,2005:Incident/175253242023-06-09T21:00:33Z2023-06-09T21:00:33ZDegraded Performance<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>20:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with application performance. You may experience slower than usual load times while we work to resolve this issue.</p>tag:status.totango.com,2005:Incident/173982442023-05-28T13:46:26Z2023-05-28T13:46:26ZDatabase maintenance<p><small>May <var data-var='date'>28</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our system will be undergoing urgent maintenance on Sunday, May 28th, starting at 1:00 PM UTC for a period of an hour.<br />During that time, for 10 minutes the Integration Hub UI won’t be available, and there will be delays in jobs processing.<br />Please be advised that the system will trigger each appropriately once maintenance is done.<br />The purpose of this maintenance is to improve the Database performance.<br />We apologize for any inconvenience this may cause and appreciate your patience during this necessary maintenance. We will keep you updated with any further developments and notify you once the system is fully operational.</p>tag:status.totango.com,2005:Incident/172800782023-05-20T22:15:10Z2023-05-20T22:15:10ZDatabase maintenance<p><small>May <var data-var='date'>20</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>19:16</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our system will be undergoing scheduled maintenance on Saturday, May 20th, starting at 7:15 PM GMT for a period of 3 hours.<br /><br />During the first 1 hour, the system will be unavailable, which will impact SuccessPlays, Campaigns, and cc to touchpoints, the next 2 hour there may be performance degradation.<br /><br />Please be advised that the system will trigger each appropriately once it has been brought back online.<br />The purpose of this second phase maintenance is to improve the Database performance.<br />We apologize for any inconvenience this may cause and appreciate your patience during this necessary maintenance. We will keep you updated with any further developments and notify you once the system is fully operational.”</p>tag:status.totango.com,2005:Incident/173070252023-05-20T16:08:21Z2023-05-23T16:08:45ZDegraded system performance<p><small>May <var data-var='date'>20</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.totango.com,2005:Incident/172543622023-05-15T14:56:07Z2023-05-15T14:56:07ZIssue with Campaigns<p><small>May <var data-var='date'>15</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, the issue occurred while trying to activate campaigns and a fix is being prepared.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with campaigns, should happen only within teams that contain a filter.</p>tag:status.totango.com,2005:Incident/172468492023-05-14T17:40:10Z2023-05-14T17:40:10ZDegraded Performance - EU<p><small>May <var data-var='date'>14</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>17:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the degraded performance issue that is impacted EU services.</p>tag:status.totango.com,2005:Incident/171556212023-05-13T22:15:30Z2023-05-13T22:15:30ZDatabase maintenance<p><small>May <var data-var='date'>13</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that our system will be undergoing scheduled maintenance on Saturday, May 13th, starting at 7:15 PM GMT for a period of 3 hours.<br />During the first 1 hour, the system will be unavailable, which will impact SuccessPlays, Campaigns, and cc to touchpoints, the next 2 hours there may be performance degradation.<br /><br />Please be advised that the system will trigger each appropriately once it has been brought back online.<br /><br />The purpose of this maintenance is to improve the Database performance.<br />We apologize for any inconvenience this may cause and appreciate your patience during this necessary maintenance. We will keep you updated with any further developments and notify you once the system is fully operational.</p>tag:status.totango.com,2005:Incident/171959762023-05-10T12:58:19Z2023-05-10T12:58:19ZDelayed SuccessPlays Task Creation<p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>20:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Identified</strong> - Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. We are working on a fix which will be deployed shortly.</p>tag:status.totango.com,2005:Incident/169122532023-04-21T20:51:10Z2023-04-27T16:42:46ZIssue in plays<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Resolved</strong> - All tasks and events have been deleted and all attributes have been reverted to their previous state unless otherwise requested.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Update</strong> - Task deletions have completed successfully and any attributes should be reverted to their previous state unless otherwise requested.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Update</strong> - We are continuing our work to remove tasks and have started work on reverting any attribute changes that were made.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Update</strong> - We are working to delete any duplicated tasks created as a result of this issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Monitoring</strong> - SuccessPlays are now active and should begin to process again. We are working on making sure systems return to normal operations.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Update</strong> - We are planning to re-enable SuccessPlays in the next 15-30 minutes. Another update will be posted following this action. As always we appreciate your patience.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Identified</strong> - We have identified the cause for SuccessPlays firing unexpectedly. We have currently stopped SuccessPlay processing on all services while we work to remediate the issues for those services which have been impacted. We will provide further updates as our fixes are implemented. Thank you for your patience.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue regarding Plays.</p>tag:status.totango.com,2005:Incident/167278582023-04-02T18:04:55Z2023-04-02T18:04:55ZCustomer Data hub not loading<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue related to Customer Data hub, we expect loading issues and upload returning an error.</p>tag:status.totango.com,2005:Incident/166103432023-03-22T21:59:50Z2023-03-22T21:59:50ZDelayed SuccessPlays<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:59</var> UTC</small><br><strong>Resolved</strong> - A fix was implemented and SuccessPlays are now processing. No data loss was experienced. Thank you for your patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Identified</strong> - We are currently working on a fix. Thank you for your patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Investigating</strong> - Our team is currently investigating some delays with ongoing SuccessPlay processing.</p>tag:status.totango.com,2005:Incident/162251222023-02-21T21:49:14Z2023-02-21T21:49:14ZDegraded Performance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.totango.com,2005:Incident/161179902023-02-14T09:12:15Z2023-02-14T14:06:30ZDelay in campaign email send in our US site<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Resolved</strong> - The issue with the campaigns in the US has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Monitoring</strong> - Our third party provider has resolved the issues with mail delivery and we are currently monitoring as the systems begin to catch up. We apologize for the inconvenience this may have caused.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for a delay in the following components:<br />1. Sending Emails from campaigns.<br />2. Inviting users via Touchpoints.<br />3. Replying to Touchpoints via email.<br /><br />Please note that our third party is receiving these messages, we do not expect any data loss. <br />Once the issue is resolved, we expect all messages to be delivered</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:26</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:25</var> UTC</small><br><strong>Identified</strong> - Due to third party issues we are not able to send campaigns in our US site.<br />We are working with their support to resolve this issue as soon as possible.</p>tag:status.totango.com,2005:Incident/160082652023-02-05T06:45:38Z2023-02-05T06:45:39ZDatabase maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on the system at this time. We expect Totango will be unavailable during this window and will return to normal operations shortly thereafter.</p>tag:status.totango.com,2005:Incident/160064092023-02-02T13:31:30Z2023-02-02T13:31:30ZTasks Temporarily Unavailable<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Identified</strong> - We need to perform unplanned maintenance on our tasks database which will temporarily prevent the creation of tasks as well as viewing them. We expect this should not take more than 20 minutes. Updates to follow.</p>tag:status.totango.com,2005:Incident/157954482023-01-08T09:19:16Z2023-01-09T18:09:47ZCannot access account profile<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>