Delay in Data Processing

Incident Report for Totango

Resolved

This incident has been resolved.

Posted Jul 16, 2019 - 14:22 UTC

Monitoring

A fix is in place and Data Processing is still catching up. Data may take some time to catch up and we are continuing to monitor the results closely.

Posted Jul 16, 2019 - 11:40 UTC

Identified

We have identified the root cause and are working to implement a fix. We will provide an update as soon as we have full resolution.

Posted Jul 16, 2019 - 11:28 UTC

Investigating

Our data processing infrastructure is running behind which is causing inaccuracies in Totango accounts
Segments, attributes values and Reports. No data has been lost and the system should catch-up shortly.

Posted Jul 16, 2019 - 11:24 UTC

This incident affected: Data Processing Pipelines.