Background processing delay in US data center

Incident Report for Totango

Resolved

This incident has been resolved. The system finished catching up.
The application UI was not affected only backend processes.

Posted Jul 06, 2021 - 09:42 UTC

Monitoring

A fix has been deployed, we already see a background processing catching up.
The system is now catching up and we expect it will be done in 1-2 hours.

Posted Jul 06, 2021 - 07:44 UTC

Identified

We have identified the root cause of the problem and a fix is being implemented.
The application UI was not affected, only backend processes.

Posted Jul 06, 2021 - 07:35 UTC

Investigating

We are currently investigating it

Posted Jul 06, 2021 - 07:14 UTC

This incident affected: Data Processing Pipelines.